fos service handel

Useful FOS services

Purchasing aids, delivery service and advice

ClipCHECK – Choosing the correct product simplified
The range of roof tiles increases constantly. We have developed and tested perfectly shaped fittings for most common covering materials on roofs and facades. Therefore, you are able to always offer your customers a matching FOS product. The FOS ClipCHECK® simplifies the allocation of clips to each covering material: After specification of roof area, installation method and covering material you will receive a list of clips for the perfect fit.

Telephone support
If you have any requests, we offer industry specific support and customer service by phone, so please do not hesitate to call us on this number +49 (0)2372. 558. 99 0. For technical enquirires or suggestions, you can talk to our application engineering department on +49 (0)2372. 558. 99. 56. Our usual business hours are Mondays to Thursdays from 8.00 a.m. to 16.00 p.m. and Fridays from 8.00 a.m. to 14.00 p.m..

Personal support
Our technical representative would be happy to arrange a visit at your location. Or you are always welcome to call our sales manager on this number +49 (0)2372. 558. 99. 31 or send an e-mail to m.wecker@fos.de. Or visit us at the DACH+HOLZ. We have been part of the exhibition for decades with a stand and are always looking forward to meeting our partners in person.
Request- & download center for price lists, catalogues and flyers
In our download center we offer a range of information material. You can download PDF files straight away or order printed material for free. If you are registered on our website you also have access to download the newest version of our price list as PDF- or Excel-file. If you need any pictures of our products please contact marketing@fos.de.

Free samples – see for yourself, then order
Your sales team wants to receive a sample of a specific storm clip or new product, before making a large order? No problem: We would be delighted to send you some free samples on request, so you are able to see for yourself if the clip fits the roof tile. Just call +49 (0)2372. 558. 99 0 or send an e-mail to verkauf@fos.de.

Ordering options via EDI, E-mail, telephone and fax
We are able to receive your orders electronically via EDI. In this way your electronic order data will be send to our EDI converter. The benefits are a faster and safer processing of your orders and there will be no mistakes due to miscommunication. Ordering via EDI is efficient, fast and ecofriendly. Furthermore, feel free to transmit your order via E-mail, telephone and fax.

Shipment tracking
Under FOS product delivery you are able to call up the latest shipping status of your order.

Returning goods without a particular reason
Within two years after delivery, in compliance with certain specifications and without giving any specific reason, we accept returned goods that otherwise take up your valuable storage space. We will deduct an administration fee from the refund amount for processing.

Further education on the subject of wind uplift security
In addition to our online service tools and the download center you can also watch guides and read in depth information about fixing patterns and allocations. If you want to be up to date with product and service news or changes of professional standards, just sign up for our FOS Infomail and you will receive our quarterly newsletter.